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Privacy policy

Data Privacy Policy of UAB SBA Urban


General information


This policy shall apply to all personal data that you provide to us or that we collect and process when you are using the website of UAB SBA Urban (hereinafter – SBA Urban)

SBA Urban respects your privacy and protects your personal information that you provide to us and that we collect in accordance with this privacy policy. The present privacy policy explains why we collect your personal information and how we use it.

UAB SBA Competence and Service Center, a company belonging to the SBA group, helps us ensure the smooth operation of all companies of the SBA group by providing information technology, finance, accounting and other administrative services. Some of your personal data related to communication, purchase and delivery of goods, as well as other personal data will be transferred for processing to UAB SBA Competence and Service Center which is the processor of the aforesaid data.


Sending inquiries


We will use and process your personal data (name, phone, e-mail, message) for the purpose of responding to your inquiry only if you have given your consent to this, which you express by filling out the inquiry form on the website


Data retention period


We will process and store all of your personal data for no longer than is necessary for the purposes set out in this policy.

Your data collected for the purpose of responding to your inquiry will be retained for 3 years.


Data transfer


We may transfer your personal data to third parties who help us administer our website and store appropriate data. Such third parties may include database software vendors, database administration service providers, cloud service providers, etc. Your personal data may also be disclosed to government or law enforcement agencies such as the police or supervisory authorities, but only upon their request and only when required by the applicable law or to ensure our rights or the safety of our customers, employees and resources.


Data protection


We apply security and processing requirements set out in the Law on Legal Protection of Personal Data of the Republic of Lithuania and the General Data Protection Regulation of the European Union.

SBA Urban takes appropriate technical and organisational measures to ensure the protection of personal data against accidental or unlawful destruction, accidental loss, alteration, unauthorised disclosure or access, and against all other forms of unlawful processing.


Your rights


You shall have the following rights in relation to your personal data:


  • to request SBA Urban to provide access to your data and correct or delete it, or to limit the processing of such data;
  • the right to object to the processing of your data;
  • the right to receive your personal data in a structured, commonly used and machine-readable format (right to data portability);
  • the right to withdraw consent;
  • the right to lodge a complaint to the State Data Protection Inspectorate.

You can exercise these rights by contacting SBA Urban by e-mail at or by post mail to UAB SBA Urban, Upės str. 21-1, LT-08128 Vilnius, Lithuania.


Collecting personal information


We receive and store any information:

  • which is voluntarily provided to us when you:
  • fill out surveys,
  • send inquiries,
  • fill out forms,
  • order goods/ services,
  • subscribe to our newsletter,
  • provide feedback,
  • or otherwise enter your information on our Website.


You may have to provide your contact information, such as:

  • e-mail,
  • name, surname,
  • phone number,
  • address,
  • other Personal Information.


When you visit our Website, our servers automatically save information provided by your browser, e.g.:

  • IP address of your device,
  • browser type and version,
  • operating system type and version,
  • language preferences or
  • website that you have visited before visiting our Website,
  • our Website pages that you have opened,
  • how long you have browsed through these pages,
  • what information you were looking for on our Website,
  • login time and
  • other statistics.

You may choose not to provide certain information, in which case you will not be able to use certain functions of the Website.


Using the collected information


Any information that we collect from you may be used:

  • to improve your browsing experience;
  • to improve the Website in order for it to better suit your needs;
  • to improve customer service and answer customer inquiries,
  • to improve service requests and e-mail submission,
  • to send notifications via e-mail, e.g. news, etc.,
  • to administer contests, advertisements, surveys or other functions of the Website;
  • to quickly generate goods and services,
  • to ask customers to review our goods or Services,
  • for contacting customers after an online chat, e-mail or phone inquiry, an appointment, a request for assistance, a filled out survey, or a placed order,
  • to answer Service related inquiries,
  • to inform you about any changes in our Services*,
  • to send you additional information about SBA Urban and its products and Services*,
  • to send newsletters*,
  • to administer our services,
  • to launch and manage our Website and Services.


⃰Please note that you have the right to disagree with the processing of your data for the previously indicated purposes marked with a star, or you may withdraw your consent at any time. You can withdraw your consent by contacting us by email: Consent withdrawal will not affect the legitimacy of consent-based data processing carried out before the consent withdrawal.

If you believe that one of your contacts has provided us with your Personal Information and would like to request for it to be removed from our database, please contact us by email:

Information submitted by your browser is used only for determining any possible cases of abuse and to collect statistics about site usage. These statistics are not collected to identify specific system users.




We do not collect any personal information from children under the age of 16. If you are under the age of 16, please do not submit any personal information through our Website or Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide personal information through our Website or Services without their permission. Please contact us if you have reason to believe that a child under the age of 16 has provided personal information to us through our Website or Services.




We offer electronic newsletters which you can subscribe to at any time. You can unsubscribe from our newsletter or from e-mail messages sent to you for marketing purposes by following the unsubscription instructions provided in this e-mail or by contacting us at

However, you will continue to receive other essential information regarding the performance of agreements by e-mail.




Our Website uses cookies in order to improve your browsing experience. A cookie is a text file stored by the website server on the hard disk of your computer. Cookies are not used for starting programs or activating viruses on your computer. Cookies are uniquely assigned only to you; they can be recognized by the website server only in that domain which has assigned the cookie to you. We may use cookies to collect, store and monitor information for statistical purposes, or to perform the functions of the Website and the Services. You can either accept or disable cookies. The majority of web browsers automatically accept cookies, however you can usually disable cookies in your browser settings. If you decide to disable cookies, you may not be able to use all the functions of the Website and Services.




We may show online advertising and share summary information and personally unidentifiable information of customers. We collect such information during the process of registration or online surveys and promotional campaigns. We do not share personally identifiable information of customers with advertisers.  In certain cases, we can use summary information and personally unidentifiable information in order to adapt advertising to a target audience.


Disclosure of information to third parties


We do not sell, exchange or otherwise provide your Personal Information to third parties without notifying users in advance. This does not include our Website hosting partners and other parties who help us administer our Website, carry out our activities or service our users when these parties agree to keep this information confidential. For the purposes specified above, personal data may be transferred to the United States (hereinafter – US), in which case US government agencies may use such personal data. We may also disclose information if required to do so by law, in order to implement the policy of our Website, or to protect our rights, property or security, or those of others.

We will not provide your personal information to third parties for marketing purposes without your consent. If you express an interest in a third-party offer or purchase a package that includes a third-party offer, we may only provide the third party with your personal information that is relevant to your chosen offer. However, personally unidentifiable information of visitors may be disclosed to other parties for marketing, advertising or other purposes.

We shall disclose any collected, used or received information if this is required or allowed under legal procedures, for example, upon the request of law enforcement authorities, and when we believe that disclosure is necessary in order to protect our rights, your security or the security of other people, in order to investigate fraud cases or satisfy the requests of public authorities.


Links to other websites


Our Website may provide links to other websites that do not belong to us and are not administered by us. Please note that we are not responsible for the privacy policies of such websites or third parties. Pay attention when you are being redirected from our Website to other websites and carefully read the privacy policy of each website which may collect your personal information.


Information security


Your information is stored in our computer servers, in a safe environment protected against unauthorized access, use or disclosure of data. We take the necessary administrative, technical and physical security measures in order to protect ourselves against unauthorized access, use, exchange and disclosure of our stored personal information. Your personal information is stored in a safe network and can be accessed only by a limited number of people who are authorized to use such systems and must keep this information confidential, therefore, while we try to protect your personal information, you must acknowledge that

– there are online security and privacy restrictions which do not depend on us,

– it is not possible to ensure the security, integrity and privacy of all information and data exchanged between you and our website, and

– despite all efforts, any such information and data may be accessed or modified illegally by unauthorized third parties.

We will protect your data for 5 (five) years from the last day that you use our Services or website content. By the end of this term, data will be deleted without the possibility to restore it.


Data security breach


If we find out about any breach of security of the Website or disclosure of personal information of users to third parties as a result of external activity, including (but not limited to) security attacks or cases of fraud, we will reserve the right to take appropriate measures, including (but not limited to) investigations and reports, as well as reporting to, and cooperating with, law enforcement bodies. In the event of breach of data security, we try to communicate the breach to the person affected, if, in our opinion, the breach can lead to damage to the user or where such communication is necessary in accordance with the procedure laid down by laws. In such case, we will post a notification on the Website and contact you via e-mail, phone or post mail.

If you believe that the processing of your personal data is carried out in violation of the requirements of legal acts, you have the right to apply to the State Data Protection Inspectorate.


Amendments and supplements

We reserve the right to change this Policy in terms of the Website or Services at any time. Changes shall come into force when an updated version of the Policy is published on the Website. When posting the updated version, we will change the update date indicated at the bottom of the page. Further use of the updated Website shall mean that you agree to the changes. For more information, please do not hesitate to send us your questions to:

Accepting the policy

You confirm that you have read this Policy and agree to all of its terms and conditions. You agree to follow this Policy when using the Website and its Services. If you do not accept the terms and conditions of this Policy, you cannot use or access this Website or its Services.


Contact us

If you have any questions regarding this Policy, please contact us in any way convenient for you:


Post mail: Upės str. 21-1, LT-08128 Vilnius, Lithuania.